FAQ
How do I place an order?
  • Browse our colourful range of products and add the items you want to purchase to your shopping basket by clicking on the orange button ‘Add to Basket’.
  • Choose to continue shopping or proceed to the checkout to complete your order.
  • If you have a promotional code, insert it here and click ‘Apply’. You should see the final price change accordingly.
  • If you don’t have a code, simply choose your shipping destination and continue.
  • Log in to your account, if you are already a mywalit customer. If you are a new customer, you can register or continue as a Guest.
  • Now simply enter your address details (mandatory fields are marked with *) and follow the payment steps to complete your order!
I’ve placed my order; can I add or amend items?
We are not able to make changes to an order once it has been confirmed, sorry! If you do change your mind about something you’ve ordered, you can return it to us within 14 working days of receiving it for a refund.
What methods of payment do you accept?
You can choose to pay for your order with a credit card or through PayPal*. All online orders have to pass through our website; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery. (*PayPal may not be available in some countries.)
Can I place my order by phone/ fax?
All online orders have to pass through our website ordering system; we are not able to accept telephone orders, bank transfers or cash/cheque on delivery.
The item I want is out of stock, what can I do?
If the wallet or handbag of your dreams is out of stock, you can use the Notify Me function on the product page. Simply enter your email address, click Notify Me and we’ll let you know when you can expect it back in stock.
I am missing an item from my order, what can I do?
Oops, sorry about that! If you have an item missing from your order, please contact our website customer service team at info@mywalit.com
I would like to order something from your website; can I collect it in store?
Unfortunately we are not currently able to offer a service for collection in store.
Do mywalit products come with a guarantee/ warrantee?
Yes, we pride ourselves on a high level of quality and want you to enjoy your mywalit products for years to come! If any of your mywalit products are damaged, please send a photo to our customer service team at info@mywalit.com along with your order information and we’ll get in touch asap. If we ask you to return the product to us, any postage fees will be immediately refunded. You will not be charged postage for replacement items.
Can I have my order gift wrapped?
If you would like to send your order as a gift, please write to us at info@mywalit.com. You may also add a gift note with a personal message.
I’m interested in gloves, how do I decide which size is best for me?
When buying gloves it is key to determine your size and it’s all in the width of your hand. Check out our guide to finding your perfect fit here.
I have written you an email, when can I expect a reply?
Our offices are open between 9am and 6pm, (GMT+1) Monday to Friday, excluding national holidays. We try to respond to emails within 48 hours, but it can take longer during peak periods.
Where can I find your products in-store?
You can use our store locator to find your nearest mywalit stockist. Click HERE to search now. We also have dedicated mono-brand stores in Italy in the following locations: Airport Galileo Galilei, Pisa Via Fillungo, Lucca Piazza Anfiteatro, Lucca Via Speziali, Florence Via della Condotta, Florence
Will I be charged VAT?
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of destination. The total cost of the order is the price of the products ordered, plus the shipping charge.
Can I claim my VAT back?
Unfortunately we do not have the facility to process VAT refunds for online purchases. All prices advertised on our website are inclusive of VAT, where applicable.
How long do I have to return an item?
For standard returns we allow 14 working days from the date you receive your order to return it to one of our sales offices. (See 'How do I return my order for a refund?' for address details.)